使い方サポート

使い方サポート is a comprehensive support app designed exclusively for au and UQ mobile customers. It brings personalized guidance, troubleshooting tools, and learning resources directly to your Android device, helping you get the most from your smartphone and connected devices.

Get information tailored to your interests and needs. The app uses AI to learn what matters to you and delivers curated tips, guides, and updates that are relevant to your situation. Instead of searching through generic content, you receive advice matched to your usage patterns and concerns.

Resolve smartphone issues with the built-in diagnosis function. When your device isn't running smoothly, run a quick diagnostic to identify problems and receive step-by-step solutions. The app can clear cache and optimize memory to help restore performance. For Android 10 and higher devices, it cleans user data areas; for Android 11 and higher, it uses Android's native data clearing function.

Learn smartphone basics at your own pace with the interactive smartphone course. Whether you're new to mobile devices or want to master specific features, this structured learning path makes it easy to develop skills in a fun, pressure-free environment. Lessons cover phones, tablets, apps, and even how to connect and operate external devices like TVs and audio equipment.

Connect with support specialists when you need direct help. Use the chat and phone contact functions to ask questions, or schedule a call at a time that works for you. If you've just purchased a new smartphone or tablet, the initial setup support feature connects you with an advisor who can help with device configuration and data transfer from your previous phone.

Check your network performance whenever you suspect slow connectivity. The speed check function measures your current signal quality and provides actionable advice for improving your connection based on your environment.

Access all operation method support for your devices and apps. The app offers clear, easy-to-follow guidance on how to use your smartphone, tablet, apps you've installed, and any connected devices.

Note: This app is available only to customers with active au or UQ mobile contracts and a valid au ID. povo contract customers cannot access 使い方サポート. Support for chat functionality on Android versions below 7.0 and iOS versions below 15 will end August 7, 2025.